Application
“I don’t know how to work computers. I’ve never used one of them in my life.”
“I personally found the application easy but for someone that doesn’t’ understand the internet it could be impossible”
Most people apply for Universal Credit online. Some people like this but it can be difficult for those who aren’t confident using computers or who don’t have internet access.
Stigma
“When I went into the office the staff said to me, UC is good cos you can sit in your house in your PJs and do it all on your phone.” Chloe
Visit the “Before you apply” page of our Universal Credit Guide for information and advice from welfare rights workers and people who have had first hand experience of claiming Universal Credit.